Terms of Service

Acceptance

By using this website, submitting the contact form, or signing a quotation from us, you confirm that you have read, understood and agreed to be bound by these terms.

If you accept on behalf of an organisation, you confirm you are authorised to bind that organisation.

Definitions

"We" and "Ratiom" mean Ratiom Software Solutions.

"Client" means the party engaging us to perform a service.

"Services" means business analysis, custom software development, automation, systems integration, server management, support and maintenance.

"Quotation" means the document setting out scope, timeline and fees, and forms an integral part of the agreement.

Services

We provide custom software services, defined in the approved quotation for each project.

This website does not offer any off-the-shelf product or subscription; every engagement is based on its own scope of work.

Content published on this site is informational only and does not constitute binding technical or legal advice.

Quotations and scope

A quotation stays valid for the period stated in it, or thirty days if no period is stated.

Work is delivered against the scope written in the quotation. Anything outside it is treated as a change request, assessed for its effect on timeline and fees, and approved in writing before it is carried out.

Timelines are estimates and depend on the client supplying content, decisions and access on time.

Client responsibilities

Providing the information, content and access we need to do the work, on time.

Naming one person authorised to approve decisions and reviews.

Ensuring any content, data or materials the client supplies are owned or properly licensed by the client and do not breach applicable law.

Covering the cost of third-party services required by the project — hosting, domains, payment gateways, third-party API fees — unless stated otherwise.

Fees and payment

Fees and the payment schedule are set out in the approved quotation, normally as instalments tied to delivery milestones.

Prices are in Saudi Riyals and exclude VAT unless stated otherwise; VAT is added as required by law.

Invoices are due within the period stated on them. We may pause work or suspend managed services for late payment, after written notice.

Payments made for work already delivered are non-refundable.

Intellectual property and handover

Source code produced by Ratiom for the project remains the property of Ratiom, and the client receives a licence to use the delivered system for their business. Ownership transfers to the client only where the quotation or contract expressly states so, upon payment of all fees due.

We retain ownership of our internal tools, general libraries, patterns and components developed before or outside the project, and grant the client a perpetual, non-exclusive licence to use them within the delivered project.

Third-party components and open-source software remain subject to their own licence terms.

We may name the project and describe the work generally in our portfolio, unless the client asks us in writing not to.

Confidentiality

Each party will keep confidential the information it learns from the other through the engagement, and will not disclose it or use it for anything other than performing the services.

This does not cover information that is publicly available, was already known to the receiving party, or must be disclosed under applicable law.

This obligation continues for three years after the engagement ends.

Third-party services

A project may depend on external services such as payment gateways, hosting providers, and messaging, accounting or shipping APIs.

We do not control the availability, pricing or technical changes of those services, and we are not responsible for their outages or changes to their terms.

If a material change to a third-party service requires rework, that is handled as a change request.

Support and maintenance

Every project includes a free post-launch support period, with its length set in the quotation, covering defect fixes within the delivered scope.

The support period does not cover new features, scope changes or third-party service costs.

Ongoing maintenance and operations — monitoring, backups, updates — are provided under a separate agreement with recurring fees.

Warranties and limitation of liability

We undertake to perform the services with reasonable professional care and in line with accepted industry practice.

We do not warrant that software will be entirely free of defects or run without interruption, and we do not guarantee any specific commercial outcome.

We are not liable for indirect or consequential damages, loss of profit, or data loss arising from causes outside our control.

In all cases, our total liability to the client is limited to the fees actually paid for the affected part of the service during the twelve months preceding the incident.

Nothing in this clause limits liability for fraud, gross negligence, or anything that cannot be limited under applicable law.

Termination

Either party may terminate the engagement on fourteen days' written notice.

On termination, the client pays for work completed up to the termination date, and we hand over the deliverables produced against that payment.

We may terminate immediately on a material breach that is not cured within fourteen days of notice, or if our services are used for unlawful activity.

Force majeure

Neither party is in breach where performance is prevented by a cause beyond its reasonable control, such as natural disasters, failure of public infrastructure, government action, or major outages at essential service providers.

Use of this website

You may not use this website for any unlawful purpose, or attempt unauthorised access to any part of it or to the systems connected to it.

Automated or abusive submissions through the contact form are prohibited, and we reserve the right to restrict access where the site is misused.

All trademarks, logos and content published on this site belong to Ratiom unless stated otherwise.

Governing law and jurisdiction

These terms, and any dispute arising from them, are governed by the laws of the Kingdom of Saudi Arabia.

The parties will first attempt to settle any dispute amicably within thirty days; failing that, the competent judicial authorities in Riyadh have jurisdiction.

Changes and contact

We may update these terms from time to time; the last-updated date appears at the top of this page. The published version applies to subsequent use of the site, while existing agreements remain governed by the version in force when they were signed.

For any question about these terms, contact us to learn more.