Terms of Service

Acceptance

By using the site, you agree to the provisions that apply to browsing it, using its content and submitting the contact form.

Submitting an enquiry does not create a project agreement. An engagement begins when an authorised person approves a quotation or signs a separate agreement.

Definitions

"We" and "Ratiom" mean Ratiom Software Solutions.

"Client" means the person or organisation that approves a quotation or signs an agreement with us.

"Services" means business analysis, custom software development, AI solutions, automation, systems integration, server management, support and maintenance.

"Quotation" means the document setting out scope, deliverables, timeline, fees and project-specific terms.

Services

We provide systems development, automation, integrations, AI solutions, operations and support services.

Each approved quotation defines the project scope, deliverables and exclusions. Site descriptions do not promise a feature that is not included in that quotation.

Site content is informational and is not a binding offer or technical or legal advice. In a conflict, the signed agreement prevails, followed by the approved quotation and then these terms.

Quotations and scope

A quotation remains valid for the period written in it. No obligation to perform begins until approval and payment of any amount then due.

Work is delivered against the scope written in the quotation. Anything outside it is treated as a change request, assessed for its effect on timeline and fees, and approved in writing before it is carried out.

Timelines depend on the client supplying information, content, decisions and access on time and may move where those inputs are delayed.

Client responsibilities

The client supplies the information, content and access required and warrants their accuracy and lawful use.

The client names one person authorised to provide feedback and approve decisions and deliverables.

The client warrants that it owns or is licensed to use the content, data, marks and materials it supplies and that their use does not infringe rights or law.

The client pays third-party charges such as hosting, domains, payment gateways and AI model fees unless the quotation says otherwise.

Fees and payment

The quotation sets the fees, payment schedule, currency and payment milestones.

VAT is added where legally required and shown in the quotation or invoice.

We may pause work or managed services after notice of late payment, and the timeline moves by the resulting delay.

Amounts relating to completed work or paid third-party costs are non-refundable. Other amounts are reconciled against work completed at termination.

Intellectual property and handover

The client retains its content, data and marks. Ownership of project-specific source code and deliverables is defined in the quotation or agreement, and agreed rights transfer after full payment.

We retain our pre-existing and independently developed tools, libraries and general components and license them for use within the delivered project as needed.

Open-source software, third-party services and AI models remain subject to their owners’ terms, which may affect usage rights or outputs.

We do not name a client, use its marks or disclose project details in our portfolio without written approval.

Confidentiality

Each party protects confidential information received from the other and uses it only to perform the project or meet a legal duty.

Confidentiality excludes information lawfully public or already known, and disclosures required by law.

The duty continues for three years after the project. Personal data and trade secrets remain protected for as long as law or their nature requires.

Third-party services

A project may depend on third-party hosting, payment, messaging, accounting, shipping or AI services.

Those services are subject to their availability, pricing and owners’ terms. We do not guarantee that they will remain available or unchanged.

Additional work caused by a third-party change is treated as a change request after we notify the client.

Support and maintenance

The quotation states whether post-launch warranty or support is included and defines its duration, scope and response hours.

Defect correction covers departures from the approved scope, not new features, changed requirements or third-party services.

Maintenance, monitoring, backups and updates are provided under a separate scope or recurring plan where stated in the quotation.

AI solutions

AI solutions may produce inaccurate or incomplete outputs. Outputs are assistive and require human review before they are used for an important decision.

The client warrants that data supplied to the solution is used lawfully and will not send sensitive personal data or confidential information to an external model unless the project scope expressly provides for it and defines safeguards.

AI solutions may rely on external models or services governed by their owners’ terms and may process data outside Saudi Arabia. We identify this in the project scope when it forms part of the solution.

Ratiom does not use client data to train models owned by Ratiom without written consent. Rights to use outputs are defined in the quotation, subject to provider terms and third-party rights.

Warranties and limitation of liability

We perform the services with reasonable professional care and in accordance with the approved scope.

We do not guarantee that systems will be entirely error-free, that third-party services will be uninterrupted or that a specific commercial outcome will result.

To the extent permitted by law, we are not liable for indirect loss or lost profits arising from causes that could not reasonably be anticipated or controlled.

Unless an agreement states another cap, our total liability does not exceed the fees paid for the service giving rise to the loss.

No exclusion or limitation applies to fraud, gross negligence or liability that cannot lawfully be excluded or limited.

Termination

The quotation or agreement defines project termination rights and notice periods. A site user may stop using the site at any time.

On project termination, completed work and third-party costs are reconciled, and deliverables are handed over according to completion, payment and agreed ownership rights.

We may suspend or terminate for an uncured material breach after appropriate notice, or where a service is used unlawfully or to harm others.

Force majeure

A party is not in breach where a circumstance beyond its reasonable control prevents performance, provided it notifies the other party and reasonably mitigates the impact.

Use of this website

You may not use the site unlawfully or attempt unauthorised access to it or connected services.

Automated, harmful or abusive submissions are prohibited, and we may restrict access where the site is misused.

Site content, the Ratiom mark and designs belong to their owners and may not be copied or used commercially without permission, except for ordinary personal use of the site.

Governing law and jurisdiction

These terms and related agreements are governed by the laws of the Kingdom of Saudi Arabia.

The parties first seek an amicable resolution. If that fails, the competent courts in the Kingdom have jurisdiction unless a written agreement provides another mechanism.

Changes and contact

We may update the site-use terms, and the latest revision date appears above. Updates do not alter existing project agreements without both parties’ agreement.

If a provision cannot be enforced, the remaining provisions continue. Questions may be sent to hello@ratiomhq.com. The Arabic version prevails if the language versions differ unless a written agreement states otherwise.